Every OneToOne Sneakers order is checked, photographed and shipped from our Guangzhou studio. This page explains processing times, delivery options, tracking, customs and what happens if something goes wrong.
Last updated: October 20, 2026
Order processing
Most orders are prepared within 2–3 business days after details are confirmed, excluding weekends and public holidays. Before dispatch we send pre-shipment QC photos of the actual pair for your approval; the dispatch clock starts once you approve them.
Limited styles, custom requests or sizes that need to be sourced can take longer. If that applies to your order, we tell you before you commit.
Shipping options and delivery estimates
| Service | Estimated delivery | Cost |
|---|---|---|
| Standard tracked shipping | 7–21 business days | $6.99 for orders under $100 |
| Free standard shipping | 7–21 business days | Free for orders of $100 or more |
| Express tracked shipping | 6–8 business days | $19.90 |
Delivery estimates start when the parcel is handed to the carrier. Customs clearance, carrier workload, weather and public holidays can affect timing. Rates are confirmed in your quote before payment; because orders are arranged directly with our team, the final cost is agreed in writing before dispatch.
Tracking your order
You receive a tracking number as soon as the carrier scans the parcel. Tracking can take up to 48 hours to update after handover. If there is no movement for an unusual period, message us and we will check with the carrier.
Multiple packages
Orders with more than one pair may travel in separate parcels, each with its own tracking number, and may arrive on different days.
Address requirements
Please check your address, phone number and email before confirming. We are not responsible for delays, failed delivery or loss caused by an incomplete or incorrect address. Some carriers cannot deliver to P.O. boxes, APO/FPO addresses or remote areas; a full street address is always best.
Customs, duties and taxes
International orders may be subject to import duties, VAT, brokerage fees or other charges set by the destination country. These are not included in the product price or shipping fee unless we state otherwise. The recipient is responsible for these charges, and customs delays are outside our control.
Delays
Delivery estimates are not guaranteed. Customs inspections, high seasonal volume, weather and carrier disruptions can add time. If tracking has not updated for an unusual period, contact us and we will help investigate.
Lost, stolen or delivered parcels
If tracking shows delivered but you cannot find the parcel, check with neighbours, reception, mailroom and the local carrier office first. Then contact us with your order reference and tracking number so we can open a carrier enquiry. Where the carrier confirms delivery to the correct address, the final outcome depends on their investigation.
Refused or failed delivery
If a parcel is refused, unclaimed, rejected by customs or returned because of an incorrect address or unpaid duties, the customer may be responsible for the original shipping cost, return shipping, customs fees and any additional charges.
Returns and exchanges
Shipping fees are generally non-refundable unless the return is caused by our error or a confirmed quality issue. See our Returns & Exchanges policy for the full process.
Need help?
- Studio: A118-119, Chengda, Shijing, Baiyun District, Guangzhou, China
- Phone: +86 158 7658 5985, +86 152 1733 9995
- WeChat: mingmengrui1 · watchshoesbag
- QQ: 33492989
- Online: contact form
Include your order reference in every message so we can help faster.
On this page
Shipping Policy details
Processing times, tracked delivery, customs and what happens if a parcel stalls. We keep the information practical: materials, fit, QC and delivery, written by the people who pack the pairs. Shipping Policy is checked against the reference before it is offered, and again before it ships.
Fit, care and delivery
Measure your foot at the end of the day, compare it with the insole and tell us the size you wear in the same type of shoe. Leather should be wiped with a soft damp cloth and air-dried away from heat. Suede should be brushed dry. Approved orders leave Guangzhou with tracking, and we share the number as soon as the carrier scans the parcel.
Browse the full collection or message the studio for a close-up and a size check. For general leather care, see this leather reference.
