We want you to keep a pair because you love it. If something is wrong, contact us within seven days of delivery and we will review the case and agree the next step with you.
Last updated: October 20, 2026
1. Return window
- Request a return or exchange within 7 days of delivery.
- Requests made after 7 days cannot be accepted.
- We review requests and reply within 24 hours.
2. How to request a return
- Message us on WhatsApp, WeChat or through the contact form with your order reference and photos of the issue.
- If approved, we send the most suitable return address for your location.
- Ship the item within 5 days of approval and send us a valid tracking number.
Returns sent without prior approval, outside the approved window, or without a tracking number may not be accepted.
3. International returns
Parcels returned to China may be inspected by customs and can attract taxes, duties, handling fees or other charges. Unless the return is caused by a confirmed defect or our error, those charges are the customer’s responsibility.
Please contact us before returning anything, and do not use FedEx for returns to China unless our team specifically instructs you to, as parcels can be delayed or detained.
4. Return requirements
- Items must be unused, unworn and in the condition you received them.
- Original tags, accessories and packaging must be included.
- Add a note inside the parcel with your order number and name.
- Do not use the shoe box as the outer shipping box.
5. Refunds
Once the return arrives and passes inspection, we confirm the outcome. Approved refunds are issued to the original payment method within 2–3 business days; your bank or payment provider may need extra time to post the funds. If more than 10 business days pass after approval, contact us.
6. Return processing fee
For returns requested for personal reasons, change of mind, ordering the wrong size, or no longer wanting the item, a 15% processing and restocking fee is deducted from the refund. The fee covers inspection, condition verification, repackaging and restocking.
The fee does not apply where the return is caused by a defective item, a wrong item, a wrong size sent by us, or another confirmed error on our part.
7. Non-returnable items
- Custom or personalised items.
- Items marked final sale or non-returnable.
- Items that have been worn outdoors, altered or damaged after delivery.
- Returns requested after the 7-day window.
8. Exchanges
If the requested size is available, we arrange an exchange after the original pair is received and checked. If it is not available, we discuss a replacement style or another solution with you.
9. Return shipping
Where the issue is ours, we cover return shipping. For change-of-mind returns, return shipping and any customs charges are the customer’s responsibility.
Need help?
Message us on WhatsApp, WeChat (mingmengrui1 · watchshoesbag), QQ (33492989) or use the contact form. Include your order reference and clear photos so we can review quickly.