This Privacy Policy explains how OneToOne Sneakers collects, uses and protects personal information when you visit onetoone-sneakers.com, contact us or order a pair.
Last updated: October 20, 2026
Who we are
OneToOne Sneakers is an independent footwear studio based in Guangzhou, China. For privacy questions, contact us at the details at the end of this page. We are the controller of the personal information described here.
Information we collect
- Contact details you give us: name, email address, phone number, delivery address and messaging IDs (WeChat, QQ, WhatsApp).
- Order information: the styles, sizes and services you ask about, QC approvals, tracking numbers and delivery notes.
- Messages: the content of enquiries sent through the contact form, email or messaging apps.
- Technical data: IP address, browser type, device type, pages viewed and referring URL, collected in server logs and, where enabled, analytics.
- Marketing preferences: whether you subscribed to our newsletter and when you unsubscribed.
We do not collect card numbers on this website. Payment, where applicable, is arranged directly with our team through the method agreed in your order conversation.
How we use your information
- To answer enquiries and provide sizing, material, QC and shipping advice.
- To prepare, dispatch and track orders, including sharing the delivery address with the carrier.
- To handle returns, exchanges and after-sales support.
- To send newsletter updates where you subscribed; every email includes an unsubscribe link.
- To keep the site secure, prevent abuse and understand which content is useful.
- To meet legal, accounting and customs obligations.
Legal bases
Where required, we rely on performance of a contract (fulfilling your order), legitimate interests (running and securing the site, responding to enquiries), consent (newsletter) and legal obligation (records and customs). You can withdraw consent at any time.
Cookies and analytics
The site uses essential cookies to function and may use analytics cookies to measure traffic. You can block or delete cookies in your browser; essential functions may not work without them. We do not use cookies to sell personal information.
Who we share information with
- Shipping carriers receive the name, address and phone number needed to deliver your parcel.
- Service providers that host, secure or maintain the site, bound by confidentiality obligations.
- Authorities where required by law, customs or a valid legal request.
We do not sell personal information. We share only what is necessary for the purpose described.
International transfers
Our studio is in China and carriers or service providers may process data in other countries. Where required, we use appropriate safeguards for these transfers.
Retention
Order and enquiry records are kept as long as needed to provide support and meet accounting, tax and customs obligations. Newsletter subscriptions are kept until you unsubscribe. Server logs are retained for a limited period.
Your rights
Depending on your location, you may have the right to access, correct, delete or restrict the use of your personal information, to object to processing, to receive a portable copy, or to withdraw consent. To exercise a right, contact us through the contact page; we may need to verify your identity before responding.
Security
We use technical and organisational measures to protect the information you share, including encrypted connections and access controls. No method of transmission over the internet is completely secure, so please avoid sending sensitive payment details through the contact form.
Children
The site is not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has provided data, contact us and we will delete it.
Third-party links
The site may link to messaging platforms or other services. Their privacy practices are governed by their own policies, which we recommend reviewing.
Changes
We may update this policy from time to time. The current version is always published on this page with its update date.
Contact
- Studio: A118-119, Chengda, Shijing, Baiyun District, Guangzhou, China
- Phone: +86 158 7658 5985, +86 152 1733 9995
- WeChat: mingmengrui1 · watchshoesbag
- QQ: 33492989